Which term is used to automate the workflows for access requests?

• A. Workflow Automation
• B. Identity Analytics
• C. End Users
• D. Access Matrices

Answer: (A)

Automating the steps involved in processing access requests is about workflow automation. It covers the end-to-end lifecycle: a user submits a request, the system routes it to the appropriate approvers, tracks progress, sends reminders, handles approvals or denials, and then triggers provisioning or de-provisioning across connected systems. This directly addresses how to streamline governance, enforce policies, and reduce manual effort.

Identity analytics focuses on analyzing identities and their access patterns to detect risks or optimize entitlement decisions, not on automating the request-to-provisioning process. End users are the people who request access, not the automation mechanism. Access matrices are a way to model who has what permissions, not how those permissions are requested and granted automatically.