Expenses related to managing user access rights are captured under which concept?

• A. Performance Metrics
• B. Access Administration Cost
• C. Entitlement Management
• D. IT Support

Answer: (B)

The main idea tested here is the financial aspect of running an identity and access management program—specifically the costs tied to handling who has what access. Expenses incurred for provisioning and deprovisioning user rights, performing ongoing role management, conducting entitlement reviews, maintaining IAM tooling, and handling related audits and support activities all fall under Access Administration Cost. This category directly accounts for the resources spent to administer and enforce access controls.

Why this fits best: it isolates the financial side of managing access rights, unlike the other concepts. Performance Metrics focuses on measuring how well systems and processes perform, not on their cost. Entitlement Management describes the process of granting and revoking permissions, not the expense associated with doing so. IT Support covers general assistance and issue resolution, which is broader than the specific cost of administering access rights.